01782 697 697 info@habitans.co.uk

Privacy policy 

Our Company and Contact Details

Habitans Lettings Ltd is a company registered in England & Wales No. 12403188 at address Habitans Lettings Ltd, Rugby House, Brooms Road, Stone Business Park, Stone, ST150SH. Our Data Protection Officer can be contacted via info@habitans.co.uk or 01785526003

What type of information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Information regarding what web pages you access 
  • In certain circumstances, your payment/ financial/ transaction details
  • In certain circumstances, other personal information

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have enquired about a property
  • You have scheduled a meeting
  • You have requested our services

We also receive personal information indirectly, from the following sources in the following scenarios:

  • From third parties for us to provide our services to them
  • Via cookies placed on your device


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent, which you are able to remove at any time. 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to provide our services to you. 

We may share this information with other parties of any agreements you make, or third parties that we utilise to provide our services. 


How we store your information 

Your information is securely stored online and, in some circumstances, physically in the UK. 

We keep some or all the personal information we hold about you until we have completed your request, or our service has been provided. We will then dispose of your information securely, providing you no longer wish for us to provide you with information/ offerings/ services, or where we are required to store your personal information for other legal reasons. 


Your data protection rights

Under data protection law, you have rights including:

    • Your right of access – You have the right to ask us for copies of your personal information

  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete


  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@habitans.co.uk if you wish to make a request.


How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113


Habitans Sales & Lettings

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