Need help? Our support team is on hand to assist with account enquiries, questions about payment methods, bonus balance and free spins, issues with withdrawals, or technical problems affecting live betting and game play. For verification, payout queries or general feedback, get in touch via live chat or email and we will reply promptly. We provide clear guidance on next steps and can escalate account-related concerns where necessary to reach a swift resolution.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7, email: [email protected], response times may vary |
| General enquiries | Email: [email protected], standard replies within 24 hours |
| Affiliate enquiries | Email: [email protected], partner team handles mail |
| Phone | +44 20 7946 4821, Mon-Fri calls handled 09:00-18:00 |
| Working hours | Live chat 24/7, email Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or situations requiring documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID where applicable so we can process your request faster.
Contact Form
Response Time
Support response times: most simple enquiries are handled within one business day. For account checks, KYC and payment issues we may need more time to investigate; complex matters can take several days depending on verification and third-party processing. We will update you by email and chat as the case progresses and aim to resolve urgent issues as quickly as possible.
Feedback
We’d love your feedback, suggestions or ideas to improve the site. Send bug reports, feature requests or thoughts to [email protected] or use the live chat in the corner. Every message is reviewed and used to improve usability, promotions and payments. Your input helps us prioritise fixes and updates to make the site clearer and easier to use.