Data Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or use services at BlindLuck Casino. We take your privacy seriously and set out below the types of information we process, the reasons we process it and the controls available to you.

Types of data we collect

We collect information you give us directly and information that is generated automatically when you use our services. This includes a range of personal, technical and transactional data necessary to operate your account and provide secure services.

Personal data

Personal data includes your name, date of birth, email address, postal address, telephone number and identity documents when required for verification. We also collect details you provide for payments, such as card or wallet identifiers, where necessary to process deposits and withdrawals.

Technical data

Technical data covers device information, IP address, browser type, operating system, unique device identifiers and location data derived from your IP. We use these details for site functionality, security and detecting fraudulent activity.

Transactional data

Transactional data includes account activity, deposit and withdrawal history, bets, game history, timestamps and customer support interactions. We retain transaction records for operational, accounting and compliance purposes.

How we use your information

We use personal data to create and manage your account, process payments, verify identity, provide customer support and detect and prevent fraud. We also use data for compliance with legal obligations, to maintain security and to improve our services through analytics. Where you have given consent, we may use your contact details to send promotional messages; you can withdraw this consent at any time.

Data protection practices

We protect your information using technical and organisational measures such as encryption, secure servers and access controls. Access to personal data is restricted to authorised staff and third-party providers who need the information to perform services on our behalf. While we use reasonable safeguards, no internet transmission is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to enable basic site functions, measure performance, personalise content and support advertising where permitted. You can manage cookie preferences through the cookie banner, your browser settings or device controls. Blocking certain cookies may affect site functionality.

Information sharing and third parties

We may share your information with service providers such as payment processors, identity verification services, analytics providers and fraud prevention partners. We only share what is necessary for those services and require partners to protect your data. We may also disclose information if required by law or to protect our rights and safety.

User rights

You have the right to access personal information we hold about you, request correction of inaccurate data, ask for deletion in line with legal and contractual obligations, request restriction of processing or object to certain uses. Where applicable, you may request portability of your personal data. To exercise these rights use your account settings or contact us.

Access, correction and deletion of data

To access, correct or delete your data, sign in to your account and use the available tools, or contact [email protected]. We will verify your identity before responding to requests and, where appropriate, may retain anonymised records for legitimate business reasons or to meet legal obligations.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the website or email where appropriate. Please review this page periodically to stay informed about how we handle your information.